Help and Support
SOS Alerts FAQ
Wi-Fi FAQs
Chubb Connect Wi-Fi Hotspot allows you unlimited data* access to millions of Wi-Fi networks worldwide while you travel worry-free. With a Chubb Connect Wi-Fi Hotspot, you’ll have access to Wi-Fi Hotspots in supported hotels, airports, restaurants, trains,
shopping centres, and open-access areas, allowing you to save on your roaming bills through roaming with Wi-Fi instead of data.
Your Chubb Connect Wi-Fi Hotspot will automatically start on the day you set and will expire automatically. Expiry of the Wi-Fi pass will run on UTC standard time.
If you have an eligible Chubb Travel Insurance policy you’ll be eligible to get one free Chubb Connect Trial. Once you have created your account you’ll need to claim the free pass voucher within 180 days.
*Subject to Acceptable Use Policy
Your Chubb Connect Wi-Fi Hotspot will start on the day you set as your start date. If you’d like to start your pass immediately, you can simply go to My Wi-Fi select the pass and tap “Activate Now”. If you have a voucher you can claim the voucher from
the Home screen and your pass will be active immediately.
Once your pass has started, you’ll be able to connect to any of our Wi-Fi Hotspots supported.
To access the network, go to your device Settings > Wi-Fi >Switch Wi-Fi On > Select a network which shows “Check for United Hotspot” under the Hotspot name.
If you’ve already purchased a subscription, your Wi-Fi pass will start on the day you set as your start date. If you’d like to start your pass immediately, you can simply go to My Wi-Fi select the pass and tap “Activate Now”.
If you have not yet purchased a Wi-Fi Pass, tap the back button to get to the Home Screen > Tap Buy Wi-Fi. Buy a Chubb Connect Wi-Fi Hotspot and set the date you wish to start it on. Once your pass has started, you’ll be able to connect to any of our Wi-Fi
Hotspots supported. To access the network, go to your device Settings > Wi-Fi >Switch Wi-Fi On > Select a network which shows “Check for United Hotspot” under the Hotspot name.
Chubb Connect has Wi-Fi Hotspots in 120 countries however, not all areas within the country will be supported. You should use the Locate a Hotspot search to check for the cities you are travelling to. Tap “Locate a Hotspot” from the menu and search the cities
you’ll be visiting.
Your username for your Account will be the email address you set up your account with. To reset your password, simply go back to the Home Screen and tap on Log In icon at the top right corner. Now tap on ‘Forgot my password’ and follow the steps in the
email you receive.
Can’t remember the email address you signed up with? Contact our Support Team by email or by phone call for assistance.
Australia
1300 080 801
+61 2 9003 9519
wificonnect.au@chubb.com
Singapore
+65 (800) 4922225
+65 315 91052
wificonnect.sg@chubb.com
Here’s a few suggestions to help you connect with a United Hotspot:
1. Try switching Wi-Fi off and back on to re-establish your connection. Simply go to your device Settings > Wi-Fi and disconnect and re-connect Wi-Fi.
2. You may be in a location that is out of range. Try moving closer to where your Wi-Fi Hotspot is located
3. Sometimes, if a Wi-Fi Network name shares the same name as one of United’s Wi-Fi Hotspots, the network may show up as ‘United Hotspot’ even though it is not supported.
4. Please ensure that your Chubb Connect App is Open
If you have any other Wi-Fi App open you may need to turn the App off so there is no conflict. In the rare event you may need to delete the alternative App.
If you need any help with your Chubb Connect, you can contact our Support Team
Australia
1300 080 801
+61 2 9003 9519
wificonnect.au@chubb.com
Singapore
+65 (800) 4922225
+65 315 91052
wificonnect.sg@chubb.com
You can easily manage and edit your account as well as view your Wi-Fi and usages by logging in to your account on this App. Simply go to My Wi-Fi on the App to view your account details.
Once you have selected the pass you wish to purchase, you will be prompted to set a start date. You can set the start date as today or you can set the start date of your choosing up to 7 days in the future. Your pass will start at 00:01 UTC time on the
date you have selected and end at 22:01 UTC time.
If you’d like to start your Wi-Fi pass immediately, you can go to My Wi-Fi and start the pack by selecting the “Activate Now” button at any time. We’ll automatically update your pass end date. You can check your Wi-Fi pass details by going to the My Wi-Fi
page.
Auto-connect settings allow us to automatically log you in to a United Hotspot after your device detects the United Hotspot and connects to it. This means you wont have to go to your device Settings and scan for Hotspots, your device will automatically
do this and connect you to available United Hotspots. In the event your device does not Auto-Connect you can tap the supported networks to connect from your available Wi-Fi list.
On an iPhone, you will still need to manually select the network for the first time. To do this, you simply go to your iPhone Settings > Wi-Fi and select a network which shows as United Wi-Fi.
Download one of our helpful guides
Send us a support request
Need some help?
Live Chat Now
Australia
Toll Free1300 080 801
Overseas
+61 2 9003 9519
Emails
wificonnect.au@chubb.com
sosconnect.au@chubb.com
Singapore
Toll Free+65 (800) 4922225
Overseas
+65 315 91052
Emails
wificonnect.sg@chubb.com
sosconnect.sg@chubb.com
New Zealand
Toll Free64 (800) 449170
Overseas
+64 (9) 8862845
Quick tips
Can't connect to a Hotspot?
Log out of the app, restart your device and log back in. Make sure you wait a full 10 minutes before trying to connect to the Hotspot.
What's my username and password for the App?
Your login is the email address and password you used to register and get your Wi-Fi Pass. If you need help with your account, please contact support.
The app is crashing or stuck
You may be using an unsupported app. Make sure you have the latest app. You should restart your device and update your app.