Chubb Connect has Wi-Fi Hotspots in 120 countries however, not all areas within the country will be supported. You should use the Locate a Hotspot search to check for the cities you are travelling to. Tap “Locate a Hotspot” from the menu and search the cities
you’ll be visiting.
You can easily manage and edit your account as well as view your Wi-Fi and usages by logging in to your account on this App. Simply go to My Wi-Fi on the App to view your account details.
Using an iPhone? Read our iPhone Quick Start Guide to find out how you can get started and connect to networks.
Using an Android phone? Read our iPhone Quick Start Guide to find out how you can get started and connect to networks.
Having trouble connecting to a Wi-Fi Network? You can log an issue with our team who can investigate why
Do you have an account with us?Yes
Log out of the app, restart your device and log back in. Make sure you wait a full 10 minutes before trying to connect to the Hotspot.
Your login is the email address and password you used to register and get your Wi-Fi Pass. If you need help with your account, please contact support.
You may be using an unsupported app. Make sure you have the latest app. You should restart your device and update your app.